Frequently Asked Questions
Frequently Asked Questions (FAQ)
Here you will find answers to the most common questions about our products, ordering, and delivery.
Ordering
How do I order a personalized poster or canvas print?
The ordering process is simple: choose your desired product (poster, canvas, or collage), upload your photograph, select the format and dimensions, and complete the order. Our system automatically adjusts the photograph to the selected format and displays a preview before purchase.
What photo formats do you accept?
We accept all common digital photo formats: JPG/JPEG, PNG, TIFF, BMP, and WebP. We recommend JPG or PNG format for the best results.
What is AI Upscaling and do I need it?
AI Upscaling is a process where our artificial intelligence analyzes your photograph and adds millions of missing pixels. If your image was downloaded from Facebook, Instagram, or sent via WhatsApp, it has been compressed and is blurry. This option ensures your image on the wall looks sharp and professional, regardless of the original quality.
What is the minimum photo resolution?
For optimal results, we recommend photographs with a minimum resolution of 300 DPI for the desired print size. Our system automatically checks the photo quality and will warn you if the resolution is not high enough for the selected format.
Can I order multiple products at once?
Yes, you can add an unlimited number of products to your cart and order them all at once. Each product can have a different photograph, format, and dimensions.
Can I modify my order after confirmation?
Since we begin production immediately, modifications are only possible if you contact us within 1 hour of order confirmation. After that, modifications are not possible.
Quality and Materials
What print quality do you offer?
We use professional wide-format printers with eco-solvent and UV inks that guarantee exceptional sharpness, vivid colors, and longevity. Print resolution is up to 1440 DPI.
What materials are used for canvas prints?
We use premium polyester canvas with a matte coating, stretched on a sturdy wooden frame (stretcher bar) with a thickness of 2 cm or 4 cm, depending on the selected option. The canvas is resistant to moisture and UV rays.
What paper do you use for posters?
For posters, we use premium photo paper with a weight of 200 g/m² with a matte or glossy finish, depending on your choice. The paper is of high quality and provides excellent color reproduction.
Are the colors true to the original?
Yes, we use a professional ICC profile and calibrated printing equipment to ensure maximum color accuracy. Please note that differences between on-screen display and print may exist due to differences in technology (RGB vs. CMYK), but they are minimal.
Formats and Dimensions
What dimensions are available?
We offer a wide range of dimensions:
- Posters: from 20×30 cm to 100×150 cm
- Canvas prints: from 20×20 cm to 120×80 cm
- Collages: various templates from 30×40 cm to 80×120 cm
- FotoMix: personalized formats based on templates
Can I order non-standard dimensions?
We currently offer dimensions from our standard range. For special dimensions, contact us at info@slikica.com and we will try to accommodate your request.
Delivery
How long does delivery take?
Production time is 2–5 business days, and delivery takes 1–3 business days after production. In total, you can expect to receive your order within 3–8 business days from order confirmation.
How much does shipping cost?
Shipping costs depend on the size and number of products. The exact amount is displayed before completing the order. For orders above a certain amount, shipping is free.
Do you deliver outside Croatia?
We currently deliver exclusively within the Republic of Croatia. We plan to expand delivery to neighboring countries in the future.
How is the product packaged?
Every product is carefully packaged to arrive in perfect condition:
- Canvas prints: protected with cardboard boxes and additional corner protection
- Posters: in sturdy cardboard tubes or flat boxes, protected with film
Payment
What payment methods do you accept?
We accept Visa, Mastercard, and Maestro cards via the secure CorvusPay system, as well as bank transfer (wire payment).
Is the payment secure?
Absolutely. We use the CorvusPay system with PCI DSS Level 1 certification and 3D Secure authentication. Your card details are never stored on our servers. More information on the Online Payment Security page.
Returns and Complaints
Can I return a product?
Since our products are personalized (made from your photograph), in accordance with Article 79 of the Consumer Protection Act, they are not subject to the right of withdrawal. However, if the product has a material defect, you have the right to file a complaint.
What if my product arrives damaged?
If your product arrives damaged, contact us immediately with photographs of the damage. We will produce and deliver a new product free of charge or issue a refund, at your choice.
What if I am not satisfied with the quality?
Your satisfaction is extremely important to us. Contact us with a description of the problem and photographs, and we will find the best solution. We offer a lifetime warranty on canvas prints and a 30-day warranty on posters and FotoMix products.
Other
What is FotoMix?
FotoMix is our unique product that combines your photograph with artistic templates and effects. The result is a one-of-a-kind artwork that blends photography and design.
Do you make products for businesses (B2B)?
Yes, we offer special terms for business customers ordering larger quantities. Contact us at info@slikica.com for a quote.
How can I contact support?
You can contact us:
- Email: info@slikica.com
- Phone: +385 99 57 88 370
- Working hours: Mon – Fri, 08:00 – 16:00
We respond to all inquiries within 24 hours (on business days).